People need to be reminded more often than
they need to be instructed. - Samuel Johnson
Face the person who is speaking.
Listen with the eyes, ears and heart.
Listen for understanding, not for a chance to talk.
Ask thoughtful questions.
Relax. Smile when it's appropriate.
When it's your time to speak, speak up.
Don't get "me deep" in conversation.
Go for quality, not quantity, of words.
Avoid repetition. Let me repeat. Avoid repetition.
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